Privacy Policy

How we collect, use and protect your personal data

1. Introduction

We are committed to safeguarding the privacy of our website visitors and service users.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can access the privacy controls via www.bundl.com.

In this policy, "we", "us" and "our" refer to Bundl. For more information about us, see Section 12.

2. How we use your personal data

In this section we have set out:

  • The general categories of personal data that we may process
  • The purposes for which we may process personal data
  • The legal bases of the processing

Usage data

We may process data about your use of our website and services. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Tag Manager. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent or our legitimate interests, namely monitoring and improving our website and services.

Account data

We may process your website user account data, which may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business.

Publication data

We may process information that you post for publication on our website or through our services. The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent or legitimate interests, namely the proper administration of our website and business, or the performance of a contract between you and us.

Enquiry data

We may process information contained in any enquiry you submit to us regarding goods and/or services. The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business, or the performance of a contract between you and us.

Transaction data

We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website. The transaction data may include your contact details, your card details and the transaction details. The source of the transaction data is you and/or our payment services provider. The transaction data may be processed for the purpose of supplying the purchased goods and/or services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us.

Notification data

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent or our legitimate interests, namely communications with our website visitors and service users.

CRM and operational data

We may process general personal information and business information sourced from Zoho CRM, Campaigns, Books, Recruit and Projects. This data may be processed for marketing, sales and operational purposes. The legal basis for this processing is consent or our legitimate interests, or the performance of a contract between you and us.

Legal and compliance

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

We may also process any of your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. Additionally, we may process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Please do not supply any other person's personal data to us, unless we prompt you to do so.

3. Providing your personal data to others

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims.

Your personal data held in our website database will be stored on the servers of our hosting services providers, including Combell, Zoho, Google and Instapage.

In addition to the specific disclosures set out above, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims.

4. International transfers of your personal data

The hosting facilities for our website are situated in Belgium. Transfers to Belgium are protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

Our Customer Relationship Management solution (Zoho CRM) is situated in India. Transfers to India are protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use or misuse of such personal data by others.

5. Retaining and deleting personal data

Personal data that we process for any purpose shall not be kept for longer than is necessary for that purpose. We will retain your personal data as follows:

  • Usage data — retained for a maximum period of 5 years following the date of collection
  • Account data — retained for a maximum period of 5 years following the date of closure of the relevant account
  • Publication data — retained for a maximum period of 5 years following the date when the relevant publication ceases to be published
  • Enquiry data — retained for a maximum period of 5 years following the date of the enquiry
  • Transaction data — retained for a maximum period of 5 years following the date of the transaction
  • Notification data — retained for a maximum period of 5 years following the date that we are instructed to cease sending notifications

Notwithstanding the above, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

6. Your rights

Your principal rights under data protection law are:

  • Right to access — you can ask for copies of your personal data
  • Right to rectification — you can ask us to rectify inaccurate personal data and to complete incomplete personal data
  • Right to erasure — you can ask us to erase your personal data
  • Right to restrict processing — you can ask us to restrict the processing of your personal data
  • Right to object to processing — you can object to the processing of your personal data
  • Right to data portability — you can ask that we transfer your personal data to another organisation or to you
  • Right to complain — you can complain about our processing of your personal data to a supervisory authority
  • Right to withdraw consent — to the extent that the legal basis of our processing is consent, you can withdraw that consent at any time

These rights are subject to certain limitations and exceptions. You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out in Section 12.

7. About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

8. Cookies that we use

We use cookies for the following purposes:

  • Authentication and status — to identify you when you visit our website and as you navigate, and to determine if you are logged in
  • Personalisation — to store information about your preferences and to personalise the website for you
  • Security — as an element of the security measures used to protect user accounts and our website and services generally
  • Advertising — to help us display advertisements that will be relevant to you
  • Analysis — to help us analyse the use and performance of our website and services
  • Cookie consent — to store your preferences in relation to the use of cookies

9. Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics, which gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google's use of information by visiting google.com/policies/privacy/partners and you can review Google's privacy policy at policies.google.com/privacy.

10. Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can obtain up-to-date information about blocking and deleting cookies via these links:

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

11. Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of significant changes to this policy by email.

12. Our details

This website is owned and operated by Bundl.

We are registered in Belgium and our registered office is at Scheldestraat 11, 2000 Antwerpen. This is also our principal place of business.

You can contact us:

  • By post, to Scheldestraat 11, 2000 Antwerpen, Belgium
  • Using our website contact form
  • By telephone, on the contact number published on our website
  • By email, using the email address published on our website

13. Data protection officer

Our data protection officer's contact details are: info@bundl.com